Shipping & Delivery Information
CementiqueSA delivers products throughout South Africa.
Shipping Rates
Delivery charges are based on the delivery destination:
- Gauteng, Mpumalanga, Limpopo and North West: R280
- KwaZulu-Natal, Eastern Cape, Northern Cape, Western Cape and Free State: R320
Additional delivery charges may apply to oversized, very heavy or unusually large orders. If an additional delivery charge is required, CementiqueSA will notify you by email before your order is dispatched.
Dispatch Times
Orders received before 12:00 are normally dispatched on the following business day. Orders received after 12:00 are normally dispatched the following day.
Dispatches do not take place on weekends or public holidays. Some products may require additional preparation or dispatch time.
Delivery Times
Delivery times are estimated from the date your order is dispatched:
- Gauteng: 2-3 business days
- Other South African provinces: 2-4 business days
- Remote areas: 3-5 business days
Delivery times exclude weekends and public holidays.
Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances such as weather, strikes or stock availability. Customers will be contacted if there is a significant delay.
Delivery Address Requirements
Please provide a complete physical delivery address when placing your order, including:
- Full street address
- Complex or estate name, where applicable
- Security gate or access information, where applicable
- Contact telephone number
PO Boxes are not accepted for delivery.
Farms, plots, informal areas and remote addresses can be serviced, subject to the applicable delivery arrangements.
Order Tracking
A separate courier tracking number is not provided. Your invoice number is used for delivery tracking information, which becomes available once your order has been dispatched.
Damaged, Incorrect or Missing Items
Please contact CementiqueSA immediately if your order arrives damaged.
Photographs of the damaged product and packaging will be required to assist with the claim.
If you receive a damaged product, incorrect product or an order with missing items, please contact CementiqueSA so that the matter can be investigated and resolved.
Where goods have been damaged during transit, CementiqueSA will arrange the collection or replacement of the damaged goods and cover the applicable return or replacement delivery cost.
Failed Delivery
If you are unavailable to receive your delivery, the product may be returned to the dispatch location. You may be held liable for any resulting shipping costs.
Large or Heavy Orders
Additional delivery charges may apply to heavy or oversized products. Certain delivery restrictions or special delivery arrangements may also apply.
If a special delivery arrangement is required, CementiqueSA will advise you before your order is dispatched.